Refund Policy
Last updated: March 30, 2026
At IPTV Tour, customer satisfaction is our top priority. We stand behind the quality of our iptvtour subscription service and offer a fair refund policy to ensure you have a risk-free experience.
🛡️ 7-Day Money-Back Guarantee: If you are not satisfied with our service within the first 7 days of your subscription, you may request a full refund — no questions asked.
1. Eligibility for Refund
You are eligible for a refund if:
- Your refund request is made within 7 days of your original purchase date
- You have experienced persistent technical issues that our support team was unable to resolve
- The service delivered does not match what was described at the time of purchase
- Your login credentials were never delivered (and confirmed by our support team)
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- The refund request is made after 7 days from the purchase date
- Your account was suspended or terminated due to violation of our Terms & Conditions (e.g., credential sharing, reselling)
- Temporary service interruptions caused by scheduled maintenance or third-party issues
- Issues related to your internet connection, ISP throttling, or device compatibility that are outside our control
- You simply changed your mind after using the service for an extended period
- Chargebacks or payment disputes filed without first contacting our support team
3. How to Request a Refund
To request a refund, follow these steps:
- Step 1: Contact our support team via WhatsApp within 7 days of your purchase
- Step 2: Provide your order details, including your email address and payment method used
- Step 3: Briefly describe the reason for your refund request
- Step 4: Our team will review your request and respond within 24–48 hours
4. Refund Processing
Once your refund is approved:
- Refunds are processed back to the original payment method used for the purchase
- Processing time: 5–10 business days depending on your bank or payment provider
- You will receive a confirmation message once the refund has been initiated
- Your IPTV Tour subscription will be deactivated upon refund approval
5. Partial Refunds
In certain circumstances, we may offer a partial refund or service credit at our discretion. This may apply to:
- Extended service outages lasting more than 48 consecutive hours
- Requests made after the 7-day window but within 14 days, with valid technical justification
- Situations where only a portion of the service was unusable
6. Subscription Renewals
IPTV Tour subscriptions are prepaid and do not auto-renew. There are no recurring charges or hidden fees. When your subscription period ends, your service simply stops. You will never be charged without your explicit consent.
7. Chargebacks and Disputes
We strongly encourage customers to contact our support team before filing a chargeback with their bank or payment provider. Filing a chargeback without first attempting resolution through our support channels may result in:
- Immediate account suspension
- Being blocked from future purchases
- Additional fees being applied to cover dispute processing costs
8. Free Trials and Promotions
Free trial periods or promotional offers are not eligible for refunds. These are provided at no cost and are intended for evaluation purposes only. Any promotional pricing is clearly communicated at the time of purchase.
9. Contact Us
If you have any questions about our Refund Policy or need to request a refund, please reach out to us:
Our support team is available 24/7 and typically responds within minutes. We are committed to resolving any concerns quickly and fairly.
